Satisfaction & Refund Policy
Stay Fresh Steam Cleaning — San Antonio & Bexar County, TX. Last updated 2026.
Our promise
If you are not satisfied with the results of a cleaning we performed, tell us within 7 days of the service date and we will return to re-clean the affected area at no additional charge.
If a re-clean does not resolve it
When a re-clean still does not meet a reasonable standard for the fibers and soiling involved, we refund the service charge paid for that affected area. Refunds are issued to the original payment method, typically within 5–10 business days.
How to make a request
Call (210) 505-8099 or email lynnsarah0797@gmail.com with your service date, address and a short description (photos help). We schedule the re-clean at the earliest mutually available time.
What results depend on
Cleaning outcomes vary with fiber type, age, prior treatments, dye loss, permanent staining, wear patterns and pre-existing damage. We assess and explain expected results before we begin. Permanent stains, bleaching, discoloration, delamination and traffic-lane wear cannot always be reversed, and are not covered by this policy.
Exclusions
This policy covers workmanship on services we performed and does not cover new soiling after our visit, damage caused by third parties, or areas the customer declined to have treated. Promotional pricing (such as advertised room specials) applies to standard-size rooms and stated conditions; any add-on treatments quoted separately are refundable on the same terms.